We're excited to share some fantastic news: our community has shown outstanding support of Downtown with an impressive $20,000 in gift cards sold over the holiday season!
As we step into the first quarter of the year, historical trends indicate a high redemption rate at this time. To ensure a seamless experience for both your staff and customers, it’s crucial to be well-prepared for the influx of gift card users.
Important Updates and Reminders
Staff Training on Gift Card Processing: Ensure your team is well-versed in handling gift card transactions. It’s imperative for a smooth customer experience and efficient service.
POS System Check: If you've changed your point-of-sale (POS) system in the past year, please inform us. This update is vital to maintain a seamless gift card processing system across all member businesses.
Step-by-Step Guide to Gift Card Processing
Transaction Processing
Run the card through your POS as a credit card.
Card Details: The last 4 digits needed by your POS can be found on the back of the card.
Balance Check: The authorization code on receipts will indicate the remaining balance of the card.
Insufficient Funds: If the card is rejected due to insufficient funds, check the balance online at www.getmybalance.com or call 1.800.755.8608.
Split Tender Transactions: For purchases exceeding the card balance, use the gift card for its available amount and process the remainder with another payment method.
Processing Returns
Refunds require the original card. Refunds may take up to 7 business days to appear on the card account.
Only the portion purchased with the gift card can be refunded to it.
Store Credit: We advise issuing store credit or a store-branded gift card for refunds, instead of refunding back to the gift card.
Follow your standard store policy for merchandise returns.
Additional Tips:
Authorization: Each transaction must receive valid authorization at the time of purchase.
Compensation: Stores will be compensated for accepting the card as if it were a regular credit card.
Customer Support: Direct customers with issues regarding lost or damaged cards to the customer service number above.
Manual Entry: If a transaction requires manual card number entry, contact the Merchant Support number.
Mistakes: In case of incorrect deductions, follow your store’s void procedures.
This is a fantastic opportunity to welcome new and returning customers to your stores and provide them with a positive shopping experience. If you or your staff have any questions, reach out to Merchant Support at 1.800.840.5604